Pursuant to art. 52 of the Consumer Code, the User may exercise the right of withdrawal, for any reason, without need for justification and without penalty, within 14 (fourteen) days from the date of delivery of the Products. The Products must then be delivered to the courier within 14 (fourteen) days from the date of receipt of the same.
To exercise the right of withdrawal, the registered user can use the procedure provided by the Site in the My Account section by selecting the Order of which you want to exercise the right of withdrawal and also select specifically which product or products you want to request the return. The user may request to be refunded ("Refund") and indicate the reason for the withdrawal. Once the procedure is complete, the user can check the status of their return in the relevant section of My Account and will receive instructions for shipping to the e-mail address provided. The non-registered user can exercise the right of withdrawal by sending an e-mail to firstname.lastname@example.org.
The return is free and is managed directly by Flor Art that will send the user, through the courier, the label that will be affixed to the package and all the information for the withdrawal. Flor Art will bear the cost of a single shipment of return for each order placed. The products of the same order must be returned in a single shipment. Flor Art reserves the right not to accept Products of the same Order, returned and shipped at different times.
The Products must be returned intact without having been used, washed or damaged. The Products must be complete with all parts, in the original packaging (envelopes and packages) as well as equipped with their tags and seals. The User must try the Products without removing the disposable seal and tag. In case of non-compliance with these conditions, the return will not be accepted.
In any case, the right of withdrawal may apply to products in its entirety, it is not possible to exercise the right of withdrawal only on part of the product purchased (eg accessories, accessories, etc. ...). The right of withdrawal will not apply to customized products.
Flor Art reserves 3 (three) working days from the receipt of the returned Products to evaluate the respect of the conditions of return and proceed to accept the return. In this case, Flor Art will refund the User of the entire amount paid, net of shipping costs through the procedure of transfer of the amount charged, using the same means of payment used by the User for the initial transaction. In any case, the User will not incur any costs as a result of this refund. The refund time depends on the credit card company but normally takes place within 30 (thirty) days.
In case of forfeiture of the right of withdrawal, Flor Art will return the Products to the sender, charging the same shipping costs and, where already refunded, the Price.